Live Chat

tech-support4Communicate more efficiently

Online communication reduces incoming call volume, and HPS offers tools for secure live chat.

Health Portal Solutions integrates online live chat into its portals, allowing your Customer Service team to communicate with physicians, plan participants, and other parties using instant messaging.

Individuals can chat with your Customer Service team quickly and securely in your portal, eliminating the need to call and the time spent on hold. Using this technology, your team will also have a permanent record of all chats as well as the ability to analyze chat metrics and response times.

By adding live chat, your company can reduce incoming call volumes, communicate efficiently, and make the customer service process more convenient for your stakeholders.

Health Portal Solutions’ live chat ensures efficient and convenient online communication.

See More Portal Features

Features Include:

  • Secure Instant Messaging
  • Canned Responses
  • Co-Browsing
  • Chat Surveys
  • Customizable Interface
  • Chat History Lookup
  • Dashboard Reporting Engine