Our Portal Implementation Process

timeline of implementation process

Pre/Post-Launch Marketing Support

We provide private-labeled marketing materials to help you promote your portal & drive utilization.

  • Flyers
  • Posters
  • PowerPoints
  • Emails
  • Graphics
  • Press Releases
  • Training Materials

Post-Launch Tech Support

  • 24 / 7 Monitoring
  • Streamline and Optimize Workflows as Needs Change.
  • Bug Fixes and Security Updates.
  • Feature Releases: Enhancements Available for Evolving Business Needs.

Above and Beyond Member Support

  • We answer calls to help users log in, reset passwords, register web account.
  • We also solve other user issues, such as advising members how to create an email account or who to call for health plan questions.
  • We have taken support calls from members ranging between 18 and 96 years old.