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Privacy Policy

Privacy Overview

This Internet health web application contains confidential patient data related to the processing of medical claims pertaining to a Plan Member’s care and treatment. The Plan Sponsor and/or Contract Administrator are committed to maintaining the absolute privacy of all personally identifiable information contained in this health web application. Personally identifiable patient data is confidential information and will not be disclosed to any unauthorized third party unless the Plan Sponsor and/or Contract Administrator is required to do so by legal, judicial or governmental proceedings, or unless expressly instructed to do so by the Plan Member. Statistical information about plan participants is collected in aggregate and may be shared with health web application partners. Health web application partners will not receive personally identifiable patient data. Aggregate information is information that describes the demographics of users as a group and does not reveal the identity of a particular user. All personally identifiable information is stored in a secured database and is always transferred via an encrypted Internet channel.

IP Addresses

Certain information is collected in the form of an IP Address. This information identifies the computer you are using and allows computers and servers to communicate with each other. IP Addresses are collected through the health web application in order to conduct system administration, maintain internal security, collect aggregate information, and to monitor site traffic. The health web application does not associate IP Addresses with personal information and the IP Address does not identify you personally.


Cookies are pieces of data that the health web application transfers to the hard disk of your computer for tracking purposes. The health web application allows for the use of cookies in your hard drive to assist you in your recordkeeping. The health web application does not use cookies to deliver content to your computer or to track personal information concerning your usage of the health web application.


Plan Members may access the health web application after completing an online registration form. Plan Members are required to provide confirmed contact information which could include: Member ID Number, Zip Code, Date of Birth, and Email Address. Plan Members are also required to create a unique Password.


The health web application will not disclose personal information to third parties unless required by law. The health web application will not disclose personally identifiable information or allow

anyone to collect personally identifiable information unless required by law. The health web application does not use Banner Advertisers and /or Third-Party Ad Networks.

External Links

As a courtesy and service to Plan Members, the health web application may provide links to various third-party web sites. A listing of these web site links can be found within the Plan Member Health Links Tab. The web sites are independent of the health web application and each site maintains an independent privacy, security, and data collection policy. The Health Portal Solutions health web application assumes no responsibility or liability for these independent methods or actions and is not responsible for the policies or procedures of these independent web sites. However, this health web application strongly encourages each independent web link site to abide by all federal and state laws, regulations, and guidelines regarding the privacy and confidentiality of patient medical data, including regulations that have been adopted or may be adopted under the Health Insurance Portability and Accountability Act of 1996.

Security Overview

The health web application utilizes advanced technology for Internet security. When a Plan Member accesses this site using their browser, Secure Socket Layer (SSL) technology protects personally identifiable information using both server authentication and data encryption. (Contact Health Portal Solutions for a list of supported browsers.) The SSL level of security is designed to safeguard patient data and make it available only to authorized, registered users. The data will be completely inaccessible without accessing the health web application using the registered user name and password. Personnel maintaining the health web application software and hardware do not have access to personally identifiable information and security measures are in place to protect the loss, misuse, or alteration of the information under the control of the health web application staff. In addition, the health web application is hosted in a secure server environment utilizing a “firewall” and other advanced technology to prevent interference or access from outside intruders. The health web application requires Plan Members to enter their unique username and password each time they log on to the site. In addition, each user is asked to agree to the “Notice of Confidentiality and Certification of Authority” prior to accessing the health web application. The health web application issues a session “cookie” only to record encrypted authentication information for the duration of a specific session. The session does not include either the username or password of the Plan Member.

Opt-In/Opt-Out Choice

The health web application gives Plan Members the opportunity to Opt-In or Opt-Out of participation in the health web application. Plan Members who do not register to access the site will not receive communications sent through the “message center” and will not have access to their patient data via the Internet. Plan Members who wish to Opt-In, Opt-Out, or make corrections or modifications to their personal information as contained within the health web application may do so as follows:

  1. Update their contact preferences when they are logged in to their portal account.
  2. E-mail
  3. Visit web site
  4. Call the toll free: 855-490-6673
  5. Contact their employer human resource department
  6. Send mail to the following address:
    Privacy and Security Officer
    Health Portal Solutions
    11550 W. IH 10, Suite 220
    San Antonio, TX 78230