Posts
Portal Maintenance and Updates – What’s Available and What You Need to Do Next
Health Portal Solutions (HPS) regularly maintains and updates your portal so that you can comply with new legal standards, protect your data, and engage each user in meaningful ways.
Jenny Wan Included in the October 2026 Issue of The Self-Insurer Publication
Our Sales & Marketing Director, Jenny Wan, was recently quoted as a subject matter expert in the October 2026 Issue of The Self-Insurer Publication. Read the whole article in the publication now: http://www.sipconline.net/files/The_Digital_Health_Dilemma-_What’s_Working_At_What_Cost_by_Laura_Carabello.pdf
The Costs You’re Not Counting – The Hidden Costs of Building & Managing Your Own Portal
Many Payers who are thinking about building their own portal underestimate the costs and risks of doing so. They usually can see the up-front development costs but are less aware of the security, compliance, and maintenance costs that will be …
Why Member Engagement Begins with Simplicity
Today I came across something that made me wince. I went to TPA website and was stunned to see 14 different portal links to choose from. Immediately, my eyes began to glaze over, but I attempted to focus and understand …
5 Ways Online Enrollment Simplifies Health Plan Administration
Enrollment season can be one of the most demanding times of year for health plan administrators. A surge of enrollment transactions, manual data entry, missing information, and tight deadlines can quickly create pressure for both administrators and their teams. Online …
Accessible Electronic Document Community of Practice (AED COP) – Testing and Remediation of PDFs in Adobe Acrobat
As more of our USA-based clients are needing to meet 508 compliance in the virtual world, they often know the label, but don’t know the tangible steps of how to get there. The instructions below show clients how to hands-on …
Are Your Documents Accessibility-Friendly?
When it comes to making your portal accessible to users with disabilities, the format of your online documents is an important step. Your documents need to be ADA-compliant before you upload them to your portal. The portal does not transform …
Preventative Care Reminders for Member Satisfaction
Health plan administrators can build member satisfaction by sending members preventative care reminders. And even better – administrators can send these proactive communications without spending excessive time doing so. A 2024 study by J.D. Power revealed that plan members were …
5 Reports That Power Your Post-Enrollment Processes
Revised and updated on June 19, 2026 HPS’ Online Enrollment automates your enrollment intake processes—but even more value comes from how you use enrollment data after submission. With the right reporting tools, you can streamline operations, reduce manual work, and …
Browser Apps – 4 Reasons Why They Are the Way to Go
We all want to improve our members’ online experience by giving them mobile-based access to their data. However, if we don’t take the right approach to providing mobile access, we will do more harm than good. Though people traditionally think …
Our Health Portal Solutions Website Meets WCAG 2.1 AA
As the portal design specialist for Health Portal Solutions, I have tested every page of this website to confirm whether it met WCAG 2.1 AA. There were some places where I had to adjust colours for more contrast to the …
Communicate Effortlessly with these 7 Portal Notifications
It’s important to engage all parties in the healthcare process in order to keep it moving forward. However, when important healthcare tasks are out of sight, they’re often out of mind as well. You can increase awareness about healthcare tasks and …
The Invisible Costs of Manual Invoicing
“Our invoicing processes are manual, but it’s not too bad. We probably can’t afford to automate our invoicing processes yet.” Does that sound familiar? While you may want to automate your invoicing process, the cost to implement that automation seems …
Portal Translation Frequently Asked Questions
Whether you’re operating internationally or you’re US-based and serving members from different countries, it’s important to communicate with members online in their language. By translating your portal into other languages, members can navigate your portal more easily. This can also …
More Than Just Mail: 6 More Ways to use Your Secure Mailbox
When we purchase technology, we tend to only use a small portion of that technology, while leaving the rest of it untapped. The HPS Secure Mailbox is no exception. While the Secure Mailbox might seem like a basic tool, it …