Veriben IVR (Interactive Voice Response)
Veriben™ IVR (Interactive Voice Response)
Automate Responses to Common Provider Questions
When your provider contact centers are consumed with basic claim and eligibility calls, provider communications become a major business expense. Veriben™ IVR handles basic claim and eligibility calls on your behalf so that your team can focus on the important provider issues.
Schedule a demo to use VeribenTM IVR to augment your provider communications and make your human staff more productive.
Scale Your Provider Communications
It’s unproductive and costly for a human to handle basic claim and eligibility questions one-at-a-time. The VeribenTM Interactive Voice Response (IVR) answers these basic questions so that providers don’t have to call. Here’s how:
1
Provider calls your company phone line and the IVR is their first option
2
Provider enters key data to request claim and eligibility status
3
IVR audibly tells the provider the status details
4
Provider can request a fax of the details from the VeribenTM Fax solution
5
Your team has quieter call centers and more productive staff
VeribenTM IVR handles hundreds of basic provider inquiries at a time so that your human staff doesn’t have to handle them one-at-a-time. This drives the productivity of your team and the scalability of your operations.
More Self-Service, Less Calls
You’ll be equipped with tools for tailoring the provider experience and optimizing your use of VeribenTM IVR.
Toll-free phone number specific to your company
Configurable workflows for medical, dental, and vision providers
Platform for loading documents to fax to providers
Reports for monitoring and optimizing IVR
By giving providers self-service access to the most essential information they need, you’ll reduce providers’ need to call your contact centers.
Veriben™ Provider Communications - Better Together
The VeribenTM tools let you communicate basic claim and eligibility details to providers without your team’s manual involvement.
- Veriben™ IVR: Your automated call center. Providers use Interactive Voice Response to request and listen to claim status and eligibility over the phone.
- Veriben™ Fax: Your hands-free transmission of data. Providers request and automatically receive claim status and eligibility via fax.
- Veriben™ Web: ___
When used together, the VeribenTM solution set helps you minimize provider calls and maximize your team’s productivity.
Remove Bottlenecks, Build Scalability
Don’t let basic claim and eligibility calls bottleneck your provider contact centers and constrain the productivity of your team. Use VeribenTM IVR to:
Prevent basic claim and eligibility calls from reaching your contact centers
Drive provider self-service
Refocus your team on complex provider needs
Scale your provider communications as your business grows
As you bring on more business and interact with more providers, Veriben™ IVR will be your technical right hand, answering the basic claim and eligibility questions for you. This will allow your team to work more productively and your provider operations to scale more effectively.