The Challenge

An HPS client in Bermuda sold and administered five types of insurance plans, including health, property and casualty, and retirement. However, because each plan had its own portal, plan members had to log into five separate portals to access the details for each of their respective plans.

Maintaining multiple usernames and passwords was a hassle for the member, and every portal had different navigation. This made the online experience confusing for the few members who did log in and generated many complaints from employers.

Recognizing the need for easy, seamless portal access and the importance of consistently navigable portals, this client reached out to HPS for help.

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