Audio Description of Video

[Title: 2 Minute Training – Resetting a Member Password]

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Welcome to Health Portal Solutions’ Training on Resetting a Member Password.

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When a member needs to reset his password, he has self-service ways to do that from your portal login screen. However, if the member needs your assistance, it’s easy for you to help with password resets too. Here’s how.

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Go to your Control Panel to the Existing Members Section. Then, search for the member to find his account. Click the Edit icon for that account.

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Then click the “Set Temporary Password” button.

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Type in a Temporary Password here and hit Save. Then provide that Temporary Password to the user. He should now try logging in with the same Username and the Temporary Password you just gave him. After that, he’ll be prompted to reset his password and log into the portal.

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Thanks for watching this training. Contact HPS Support for any other questions.

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