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Health Plan Streamlines Provider Portal Access Management

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Project Case Study

The Challenge

A community health plan needed to allow providers to see all claims they were party to without having to log in multiple times under different accounts. Though providers could self-register to this client’s portal, they also needed a secure way to access other claims that they were involved with.

Because their providers were organized into a deep structure of TINs, NPIs, Office IDs, and Vendor IDs, this client needed a way to efficiently manage provider levels of access without excessive manual intervention. With security and efficiency as their priorities, this client contacted HPS for a solution.

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