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Top Ways to Communicate with Users Over Long Distances

Posted on by Jenny Wan
Health Portal being used from anywhere in the world

Top Ways to Communicate with Users Over Long Distances

This blog was updated on June 16, 2022 to highlight some of our newer technology.

With the continuous advances in technology, more and more people are working remotely whether at home or abroad. For users working odd hours or in a different time zone, it can be difficult to connect with your company during standard business hours. But don’t fret – the HPS portal makes it easy for users to communicate and manage their healthcare in a safe, HIPAA-compliant way. Here’s how:

1. Secure Mailbox

Users have the ability to connect with HR or the Insurer via secure email 24 hours a day by using the web portal secure email. Even if the call center or HR department is closed, users can email their questions and attach documents any time of day. The recipient will receive a notification about the new email and can then respond when offices are open. As a result, the portal is an efficient way for users to communicate with HR or the Insurer at a time that is most convenient for them, without having to make long distance phone calls.

2. Mobile-Optimized Portal

Did you know your privately-branded portal is mobile-optimized for members, providers, and employers? More and more people want their information instantly rather than waiting for snail mail to deliver important documents like EOBs or ID cards. By logging into the portal from their mobile device, users have 24/7 access to their healthcare information wherever they are.

3. Live Chat

Another quick and useful way to communicate with HR or the Insurer is Live Chat. Rather than dialing in and waiting on hold, this feature allows the user to immediately connect and communicate through secure instant messaging. Do your users speak another language? No problem! Live chat translates chat messages in over 52 languages, eliminating language barriers for both sides.

4. Multilanguage Features

Along with the Live Chat multilingual capability, information on the portal can also be translated to other languages. If users speak a language other than English, they can simply select their preferred language and the information in the portal will correspond with their language preference. Read more about this tool here.

Whether users are working late shifts or traveling abroad, the portal helps connect them with your company in a simple, efficient way that is convenient for them and productive for your company. To begin implementing these tools, schedule a demo.

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