Members can opt out of mailed EOBs in your portal. Here’s how you can download a record of which members have opted out.   Follow

When users send a message to you in your portal, you can route those messages to specific people on your team. Here’s how to route secure messages so that your team can respond to messages quickly and effectively.   Follow

After your team has approved ID card requests in your portal, it’s easy to download those approvals for further processing. Here’s how. Follow

Does a provider need access to additional claims? Here is how providers can request access and how you can manage those requests. Follow

You control which family members can see your healthcare information when they’re logged in. Watch this video to learn how you can manage your family’s access using the Family Settings tool.   Follow

When your clients want to see their logo in the portal, or when you want to show logos for your different products, this tool will help. Learn the easy steps to loading your client logos to your web portal.   …

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Post text on any page in your portal to inform your users about office closures, benefit reminders, or answers to questions. Here’s how!   Follow

Tickets with a complete set of details are addressed faster. Check out this refresher training to make sure your ticket is submitted correctly and with all the right details.   Follow

Use Online Help to answer common questions in your web portal. Here’s how to post targeted, relevant Help content for your users!     Follow

Control what data your admin users have access to by assigning data restrictions. Here’s how to do it.     Follow

Control what data your admin users have access to by assigning data restrictions. Here’s how to do it.     Follow

Want to send email campaigns to your members? Here’s how to download member email addresses from your portal.     Follow

When you’re reviewing enrollment change submissions, it’s now easier for you to identify what changes were requested by the user. Find out how!   Follow

Want to turn functionality on or off for different types of users? Here’s how you can manage that by assigning user roles.     Follow

Here’s a step-by-step view of how to create a login account for your staff and other types of admin users.   Follow