Health Portal Solutions
This blog was updated in October 2026 to reflect current portal security best practices. Health insurance portals contain members’ protected health information (PHI), claims data, eligibility information, and other sensitive records. While health insurance administrators (Payers) invest heavily in cybersecurity, …
Many Payers who are thinking about building their own portal underestimate the costs and risks of doing so. They usually can see the up-front development costs but are less aware of the security, compliance, and maintenance costs that will be …
Today I came across something that made me wince. I went to TPA website and was stunned to see 14 different portal links to choose from. Immediately, my eyes began to glaze over, but I attempted to focus and understand …
Enrollment season can be one of the most demanding times of year for health plan administrators. A surge of enrollment transactions, manual data entry, missing information, and tight deadlines can quickly create pressure for both administrators and their teams. Online …
When it comes to making your portal accessible to users with disabilities, the format of your online documents is an important step. Your documents need to be ADA-compliant before you upload them to your portal. The portal does not transform …
Health plan administrators can build member satisfaction by sending members preventative care reminders. And even better – administrators can send these proactive communications without spending excessive time doing so. A 2024 study by J.D. Power revealed that plan members were …
Providing healthcare information in a member’s preferred language is essential for improving accessibility, reducing support calls, and creating a better digital experience. Whether you’re serving multilingual populations in the United States or members around the world, a translated health insurance …
Revised and updated on June 19, 2026 HPS’ Online Enrollment automates your enrollment intake processes—but even more value comes from how you use enrollment data after submission. With the right reporting tools, you can streamline operations, reduce manual work, and …
We all want to improve our members’ online experience by giving them mobile-based access to their data. However, if we don’t take the right approach to providing mobile access, we will do more harm than good. Though people traditionally think …
It’s important to engage all parties in the healthcare process in order to keep it moving forward. However, when important healthcare tasks are out of sight, they’re often out of mind as well. You can increase awareness about healthcare tasks and …
“Our invoicing processes are manual, but it’s not too bad. We probably can’t afford to automate our invoicing processes yet.” Does that sound familiar? While you may want to automate your invoicing process, the cost to implement that automation seems …
When we purchase technology, we tend to only use a small portion of that technology, while leaving the rest of it untapped. The HPS Secure Mailbox is no exception. While the Secure Mailbox might seem like a basic tool, it …
It’s good when data is accessible in your portal. It’s better when data is downloadable from your portal. Data isn’t just meant to be viewed; it’s meant to be used as well. The HPS portal empowers you to download important …
With HPS’ Web Forms Management tool, you can create and post your own online forms, surveys, and questionnaires in your HIPAA-compliant portal. It eliminates the need for users to download forms, fill them out, and then mail, fax, or scan …
Given the various demands and changes in the healthcare industry, it’s critical for employers and health insurance administrators to stay organized. Here are the top ways a web portal can help them organize their employee benefits and health plan operations: …