When it comes to making your portal accessible to users with disabilities, the format of your online documents is an important step.

Your documents need to be ADA-compliant before you upload them to your portal. The portal does not transform or alter your documents.

Here are HPS’ top 3 dos and don’ts for making your documents ADA-compliant before you load them to your portal:

Do Make sure the document is one in which a user can select/highlight the text. This would make the document screen reader-friendly.

Don’t Don’t print a document, scan it, and upload it to the portal. That would make the document render as an image, and therefore not be screen reader-friendly.

Do Add alt text and/or a description to every image in the document.

Don’t Don’t add an image to a document without a description, because screen-reading technologies will not be able to tell whether there’s an image in the document.

Do Use the Heading 1, Heading 2, Heading 3, etc. designation in the document, because this conveys the hierarchy of the document to a blind person.

Don’t Don’t simply make a piece of text bold or larger font, because it wouldn’t convey hierarchy to a blind person.

This is not a comprehensive list of suggestions for documents to be accessibility-friendly, but these are the most common issues we’ve observed.

To learn more about creating accessibility-friendly documents, please visit the website below.

Document Accessibility Training Videos

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