Posting Text Content Online
Post text on any page in your portal to inform your users about office closures, benefit reminders, or answers to questions. Here’s how!
Main Content
Yearly Archives: 2020
Top 10 Ways HPS Empowers Your Business
Health Portal Solutions consolidates data from different systems into one, seamless online portal. This lets Healthcare Insurance Administrators free themselves from manual, inefficient business processes so that they can accelerate their growth and deliver high quality service in the market. …
Submitting a Ticket in the HPS Ticketing System
Tickets with a complete set of details are addressed faster. Check out this refresher training to make sure your ticket is submitted correctly and with all the right details.
Five Provider Management Uses for Your Portal
Effective patient care requires strong coordination with providers. This should start from the beginning of the provider relationship and go all the way through the processing of the claim. The HPS portal helps you facilitate the key aspects of your …
Posting Online Help Content
Use Online Help to answer common questions in your web portal. Here’s how to post targeted, relevant Help content for your users!
Using Email Flags
Email flags let you organize, track, and follow up on messages sent to you in the portal. Here’s how to make the most of them!
Assigning Data Restrictions
Control what data your admin users have access to by assigning data restrictions. Here’s how to do it.
Downloading Member Email Addresses
Want to send email campaigns to your members? Here’s how to download member email addresses from your portal.
Enrollment Change Log
When you’re reviewing enrollment change submissions, it’s now easier for you to identify what changes were requested by the user. Find out how!
Assigning User Roles
Want to turn functionality on or off for different types of users? Here’s how you can manage that by assigning user roles.
Creating an Admin Login Account
Here’s a step-by-step view of how to create a login account for your staff and other types of admin users.
Creating Group Administrator Login Accounts
Learn how to create a portal account for Employers, Brokers, and other Group Administrators in this training.
Optimize Online Enrollment While Social Distancing
In the new age of social distancing, enrollment season will be much more virtualized compared to previous years. HPS’ Online Enrollment can help you manage the transition to virtual while also streamlining your benefit processes and keeping all parties healthier. …
Five Important Benefits of Privately-Branded Portals
Web portals are an extension of your company’s brand. The ease in which users access information, the attractiveness of your portal, and the consistency of its branding all contribute to the user’s perception of your company. Web portals are critical …
Four Uses for Live Chat You May Not Know About
Revised on June 8, 2023 Live Chat provides an easy and cost-effective way to engage with your users through your portal. Besides instant messaging in a secure environment, Live Chat has other capabilities that can improve the experience for your …