Effective patient care requires strong coordination with providers. This should start from the beginning of the provider relationship and go all the way through the processing of the claim. The HPS portal helps you facilitate the key aspects of your provider relations and workflows – from beginning to end. Here are just 5 ways you can use the HPS portal for better, more efficient provider management.
1. Multiple Levels of Access
When providers have all the information they need, they don’t need to call you and request more. To give providers complete viewability of their information, HPS offers multiple levels of provider portal access. The most basic level would be an individual physician needing access to his claims. However, access could also be as complex as a hospital system viewing claims for all its affiliated hospitals. By offering these multiple levels of access, you can empower each provider to see their relevant claims online without calling your Customer Service team.
2. Login Account Management
The process of creating and maintaining provider login accounts is easy too. To start, providers can self-register for their portal account to gain immediate access to their claims. Secondly, if providers need TINs or NPIs added to their account, they can submit that request online for your approval. Lastly, as a provider adds more locations, the claims access for those new locations will automatically be added to his login account. With these login management tools, you can update provider access in an automated, hands-free way.
3. 24/7 Access to Claims and Patient Eligibility
After a provider has registered, he can look up his claims and Explanation of Payment (EOP) documents. In addition, it’s also easy to verify patient eligibility before a visit. Whether it’s reviewing copay and deductible details or printing a copy of the patient’s ID card, the provider has all the tools at his fingertips to take care of his patient intake tasks. Consequently, this self-service access keeps your provider inquiries down and frees you up for more important tasks.
4. Pre-Authorization and Claim Submission
The provider portal can also eliminate your paper processes, whether it’s submitting a pre-authorization request or a claim. Both can be submitted online, along with any supporting documentation that you require. As the portal receives updates about the claim or pre-authorization, the provider receives emails prompting him to log in to view the updates. Through these automated, paperless workflows, your team can reduce its manual workflows for better business efficiency.
5. W-9 Submission
In addition to complex claim and pre-authorization workflows, your company can effectively manage everyday workflows like updating W-9s. Providers can easily upload a copy of their latest W-9, and if they don’t have one, they can complete one online. When you use the portal to organize these updates, both you and your providers will benefit from the convenience and time-savings.
From start to finish, the HPS helps you manage provider coordination in a way that’s electronic, automated, and efficient. When you leverage the HPS portal, you create a win-win scenario. Your providers have hands-on access to their data and you have a hands-off way to administer your provider workflows.
Schedule a demo and start managing your provider interactions more efficiently with HPS.