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Accessibility Statement for our Client Health Portals

Posted on by Ellice Sanchez
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Accessibility Statement for our Client Health Portals

Health Portal Solutions recognizes the importance of all user types being able to independently log into our health portals to manage their own healthcare data or perform their jobs as Employers, Brokers, or healthcare Providers. With this in mind, we will be taking steps to make our portals intuitive and easily accessible.

Measures to Support Accessibility

Health Portal Solutions takes the following measures to ensure accessibility of our products:

  • Integrate accessibility into our procurement practices when contracting development for our code or linking/integrating with a third-party service/app
  • Provide continual accessibility training for our staff
  • Employ formal accessibility quality assurance methods

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Health Portal Solutions is partially conformant with WCAG 2.1 level A, up to AAA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Goals and Plans

  • Our first goal is to make our health portals accessible to all users, so they can independently & privately access the health insurance information they need. We understand that being able to login to our portals to view health insurance data, submit claims and connect with healthcare Providers is something all users should have access to.
  • Health Portal Solutions has made a goal to meet the WCAG 2.1 Level A status by December 31, 2022 for the Member portal, Provider portal, Employer portal, and the external pages of the portal. The Payer portal may receive some improvements, but will not be included in our 2022 goal. This will enable us to prioritize the portals and web pages with the largest user bases. Health Portal Solutions’ Development Team has already begun to improve our code for user accessibility, and will continue to identify other outstanding issues to be improved upon. The developers, business analysts, designers, and quality assurance testers have also completed training for accessibility as provided by the W3C.
    • We are prioritizing items external to the portal and within the Member portal. Some of those enhancements will incidentally improve the Employer, Provider and Payer portals. We will then complete any remaining enhancements necessary for the Employer and Provider portals.
    • We will be asking our partners that we link to, or integrate into our portal to provide accessible content, such as sub-titles or transcripts for videos. HPS cannot guarantee however that all third-party content will be compliant.
    • Upon raising all features and pages to WCAG 2.1 A standards, Health Portal Solutions will look for opportunities where we can raise our standards further to meet AA and AAA guidelines.
    • We will have an annual accessibility test to verify no issues have arisen and add accessibility testing to all new features going forward. If a new feature does not at least meet WCAG 2.1 A, the ticket will not be released to the public until the standard is met.
    • Our default settings for our clients’ portals will be to meet WCAG 2.1 A standards, and upon client request, there may be deviation from this standard (for instance, if their branding colours do not conform to contrast ratios). We may advise clients against such changes, but will adhere to their wishes upon their written request.


We welcome your feedback on the accessibility of our health portals. Please let us know if you encounter accessibility needs on your health portal:

  • Phone: (855) 414-1014
  • Contact form
  • Address: 11550 West, IH-10, Suite 220 San Antonio, Texas 78230

We try to respond to feedback within 2 business days.




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About Ellice Sanchez

Ellice is a portal design specialist at HPS. She works on user interface design for the health portals and graphic design for the company's marketing channels. View all posts by Ellice Sanchez →