Your web portal lets members create their own login account, but sometimes members need some help. Here’s how you can create a web portal account on behalf of a plan member.    

Here’s how you can reset a member’s password for your portal.  

Has a member entered an incorrect password too many times and locked himself out of your portal? Here’s how to fix it!    

If a member’s eligibility data has changed, his login account will be locked as a result. Here’s how to update his account so he can log back in.