Routing Secure Mailbox Messages
When users send a message to you in your portal, you can route those messages to specific people on your team. Here’s how to route secure messages so that your team can respond to messages quickly and effectively.
Healthcare Payers everywhere are looking for ways to go paperless. And whether it’s to save the planet, boost efficiencies, or to simply cut costs, there are numerous reasons to move to paperless processes. The HPS web portal offers several tools …
After your team has approved ID card requests in your portal, it’s easy to download those approvals for further processing. Here’s how.
Does a provider need access to additional claims? Here is how providers can request access and how you can manage those requests.
Reducing phone calls is an important key to saving money. The 2020 CAQH Index says that automating a user’s medical claim status inquiry (in lieu of manually resolving it) could provide $11.71 in savings per inquiry! But reducing phone calls …
You control which family members can see your healthcare information when they’re logged in. Watch this video to learn how you can manage your family’s access using the Family Settings tool.
When your clients want to see their logo in the portal, or when you want to show logos for your different products, this tool will help. Learn the easy steps to loading your client logos to your web portal.
2020 highlighted important ways Payers can use their portal, and these trends will carry over into this year and beyond. As we look back on the lessons learned from 2020, it’s also time to plan ahead for meeting the demands …
Post text on any page in your portal to inform your users about office closures, benefit reminders, or answers to questions. Here’s how!
Health Portal Solutions consolidates data from different systems into one, seamless online portal. This lets Healthcare Insurance Administrators free themselves from manual, inefficient business processes so that they can accelerate their growth and deliver high quality service in the market. …
Tickets with a complete set of details are addressed faster. Check out this refresher training to make sure your ticket is submitted correctly and with all the right details.
Effective patient care requires strong coordination with providers. This should start from the beginning of the provider relationship and go all the way through the processing of the claim. The HPS portal helps you facilitate the key aspects of your …
Use Online Help to answer common questions in your web portal. Here’s how to post targeted, relevant Help content for your users!
Email flags let you organize, track, and follow up on messages sent to you in the portal. Here’s how to make the most of them!
Control what data your admin users have access to by assigning data restrictions. Here’s how to do it.