Posts
Five Important Benefits of Privately-Branded Portals
Web portals are an extension of your company’s brand. The ease in which users access information, the attractiveness of your portal, and the consistency of its branding all contribute to the user’s perception of your company. Web portals are critical …
Four Uses for Live Chat You May Not Know About
Revised on June 8, 2023 Live Chat provides an easy and cost-effective way to engage with your users through your portal. Besides instant messaging in a secure environment, Live Chat has other capabilities that can improve the experience for your …
Creating a Member Login Account
Your web portal lets members create their own login account, but sometimes members need some help. Here’s how you can create a web portal account on behalf of a plan member.
Resetting a Member Password
Here’s how you can reset a member’s password for your portal.
Unlocking a Member Login Account
Has a member entered an incorrect password too many times and locked himself out of your portal? Here’s how to fix it!
Resolving Unapproved Member Accounts
If a member’s eligibility data has changed, his login account will be locked as a result. Here’s how to update his account so he can log back in.
5 Ways to Use Secure Email for Benefit Operations
With more people working from home, there’s an increasing shift to using online communication tools. Your web portal secure email is no exception, and it should be leveraged to securely communicate to your members, providers, and other key stakeholders. HPS’ …
Online Enrollment FAQ – Part 3: How Health Plan Administrators Can Streamline Enrollment Processing
An online enrollment platform should do more than improve the stakeholder experience. It should also help health plan Administrators efficiently manage enrollment activity after submissions are received. HPS’ Online Enrollment provides administrative tools that help organizations review, approve, report on, …
Online Enrollment FAQ – Part 2 – How Administrators Create Targeted Online Enrollment Experiences
A successful online enrollment solution must do more than simply collect enrollment information. It should guide users through the enrollment process, enforce health plan rules, reduce administrative errors, and make it easy for members, employers, and brokers to complete enrollment …
Online Enrollment FAQ – Part 1: What Is HPS’ Online Enrollment Software? A Guide for Health Plan Administrators
HPS’ Online Enrollment software helps health plan Administrators manage enrollment transactions digitally while enforcing eligibility requirements, plan rules, and employer-specific workflows. HPS’ Online Enrollment is a rules-based platform that allows organizations to streamline adds, changes, terminations, new hire enrollments, and …
Health Portal Solutions “Mobile”izes Online Enrollment
March 30, 2020 – San Antonio, TX – Health Portal Solutions, a provider of integrated web portals for healthcare Payers and Employers, announces the release of its next generation, mobile-optimized online enrollment solution. Health Portal Solutions’ new online enrollment software release …
Adapting and Thriving During Times of Change
HPS is excited to celebrate its 20th birthday this month! As we reflect on the differences between our 20th year and our last big celebration 5 years ago, one theme that has stood out to us is how much has …
Portal Enhancements of 2019
As HPS reflects back on 2019, we’d like to share 7 enhancements we’ve made to help our clients operate better and communicate more effectively. Here they are: 1. Mobile Employer Portal Like the member and provider portals, this enhancement allows …
Your Menu of Online Reporting Options with HPS
Deciding what reports to use in your portal is like walking into the cafeteria for a meal. There are many options, but the meal you’ll choose will be based on your appetite, budget, and dietary needs. When assessing what reports …
Grow and Manage Sales Through Portal Integration
Portals, in their most basic form, consolidate data from your administration systems into one online platform. This enables users to go online to access claims, prescriptions, EOBs, and other benefit details. However, going beyond the basics and integrating third party …