Resetting a Member Password
Here’s how you can reset a member’s password for your portal.
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Author Archives: Jenny Wan
Unlocking a Member Login Account
Has a member entered an incorrect password too many times and locked himself out of your portal? Here’s how to fix it!
Resolving Unapproved Member Accounts
If a member’s eligibility data has changed, his login account will be locked as a result. Here’s how to update his account so he can log back in.
5 Ways to Use Secure Email for Benefit Operations
With more people working from home, there’s an increasing shift to using online communication tools. Your web portal secure email is no exception, and it should be leveraged to securely communicate to your members, providers, and other key stakeholders. HPS’ …
Online Enrollment FAQ – Part 3: How Health Plan Administrators Can Streamline Enrollment Processing
An online enrollment platform should do more than improve the stakeholder experience. It should also help health plan Administrators efficiently manage enrollment activity after submissions are received. HPS’ Online Enrollment provides administrative tools that help organizations review, approve, report on, …
Online Enrollment FAQ – Part 2 – How Administrators Create Targeted Online Enrollment Experiences
A successful online enrollment solution must do more than simply collect enrollment information. It should guide users through the enrollment process, enforce health plan rules, reduce administrative errors, and make it easy for members, employers, and brokers to complete enrollment …
Online Enrollment FAQ – Part 1: What Is HPS’ Online Enrollment Software? A Guide for Health Plan Administrators
HPS’ Online Enrollment software helps health plan Administrators manage enrollment transactions digitally while enforcing eligibility requirements, plan rules, and employer-specific workflows. HPS’ Online Enrollment is a rules-based platform that allows organizations to streamline adds, changes, terminations, new hire enrollments, and …
Health Portal Solutions “Mobile”izes Online Enrollment
March 30, 2020 – San Antonio, TX – Health Portal Solutions, a provider of integrated web portals for healthcare Payers and Employers, announces the release of its next generation, mobile-optimized online enrollment solution. Health Portal Solutions’ new online enrollment software release …
Adapting and Thriving During Times of Change
HPS is excited to celebrate its 20th birthday this month! As we reflect on the differences between our 20th year and our last big celebration 5 years ago, one theme that has stood out to us is how much has …
Portal Enhancements of 2019
As HPS reflects back on 2019, we’d like to share 7 enhancements we’ve made to help our clients operate better and communicate more effectively. Here they are: 1. Mobile Employer Portal Like the member and provider portals, this enhancement allows …
Your Menu of Online Reporting Options with HPS
Deciding what reports to use in your portal is like walking into the cafeteria for a meal. There are many options, but the meal you’ll choose will be based on your appetite, budget, and dietary needs. When assessing what reports …
Grow and Manage Sales Through Portal Integration
Portals, in their most basic form, consolidate data from your administration systems into one online platform. This enables users to go online to access claims, prescriptions, EOBs, and other benefit details. However, going beyond the basics and integrating third party …
Employer Mobile Portal
Providing mobile access to your portal exponentially increases its usability. This is certainly the case for Employers, especially as they increasingly rely on tablets to conduct their everyday benefit tasks. With the HPS Mobile Portal, Employers can do more online …
Improving Portal Utilization
Portal utilization and ROI is driven by more than just the functionality; it takes intentional efforts to get your users online regularly. Thankfully, increasing portal utilization isn’t rocket science, and there are several things you can do to drive stronger …
Got Spanish?
Revised and updated on September 17, 2024. Whether you’re a US-based payer or a multinational payer, the ability to communicate with members in Spanish is a growing necessity. And since more members are interacting with payers online, it’s critical that …