Posts
Managing Provider Profile Update Requests
Does a provider need access to additional claims? Here is how providers can request access and how you can manage those requests.
Five Ways to Reduce Calls With Your Portal
Reducing phone calls is an important key to saving money. The 2020 CAQH Index says that automating a user’s medical claim status inquiry (in lieu of manually resolving it) could provide $11.71 in savings per inquiry! But reducing phone calls …
Member Portal: Managing Family Settings
You control which family members can see your healthcare information when they’re logged in. Watch this video to learn how you can manage your family’s access using the Family Settings tool.
Uploading Group Logos
When your clients want to see their logo in the portal, or when you want to show logos for your different products, this tool will help. Learn the easy steps to loading your client logos to your web portal.
Three Portal-Related Lessons From 2020
2020 highlighted important ways Payers can use their portal, and these trends will carry over into this year and beyond. As we look back on the lessons learned from 2020, it’s also time to plan ahead for meeting the demands …
Posting Text Content Online
Post text on any page in your portal to inform your users about office closures, benefit reminders, or answers to questions. Here’s how!
Top 10 Ways HPS Empowers Your Business
Health Portal Solutions consolidates data from different systems into one, seamless online portal. This lets Healthcare Insurance Administrators free themselves from manual, inefficient business processes so that they can accelerate their growth and deliver high quality service in the market. …
Submitting a Ticket in the HPS Ticketing System
Tickets with a complete set of details are addressed faster. Check out this refresher training to make sure your ticket is submitted correctly and with all the right details.
Five Provider Management Uses for Your Portal
Effective patient care requires strong coordination with providers. This should start from the beginning of the provider relationship and go all the way through the processing of the claim. The HPS portal helps you facilitate the key aspects of your …
Posting Online Help Content
Use Online Help to answer common questions in your web portal. Here’s how to post targeted, relevant Help content for your users!
Using Email Flags
Email flags let you organize, track, and follow up on messages sent to you in the portal. Here’s how to make the most of them!
Assigning Data Restrictions
Control what data your admin users have access to by assigning data restrictions. Here’s how to do it.
Marketing Support for Driving High Portal Use
The true value of a portal comes from how heavily it is used. The stronger the portal utilization, the stronger your business efficiencies, productivity, and marketability will be. As a result, beyond just providing web portals, Health Portal Solutions also …
Downloading Member Email Addresses
Want to send email campaigns to your members? Here’s how to download member email addresses from your portal.
Enrollment Change Log
When you’re reviewing enrollment change submissions, it’s now easier for you to identify what changes were requested by the user. Find out how!
