Resolving Unapproved Member Accounts
If a member’s eligibility data has changed, his login account will be locked as a result. Here’s how to update his account so he can log back in.
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Author Archives: Jenny Wan
5 Ways to Use Secure Email for Benefit Operations
With more people working from home, there’s an increasing shift to using online communication tools. Your web portal secure email is no exception, and it should be leveraged to securely communicate to your members, providers, and other key stakeholders. HPS’ …
Online Enrollment FAQ – Part 2 – UX and Business Processes
Part 1 of our Online Enrollment FAQ talked about the configurability that enables Payers to create targeted online experiences and workflows for various enrollment scenarios, from open enrollment to an address change. In this portion of the FAQ, we’ll dig …
Online Enrollment FAQ – Part 1
When we talk about our “Online Enrollment,” there is so much more to it than meets the eye. So rather than give you a generic description, we thought we’d share an FAQ that will give you an in-depth view of …
Health Portal Solutions “Mobile”izes Online Enrollment
March 30, 2020 – San Antonio, TX – Health Portal Solutions, a provider of integrated web portals for healthcare Payers and Employers, announces the release of its next generation, mobile-optimized online enrollment solution. Health Portal Solutions’ new online enrollment software release …
Adapting and Thriving During Times of Change
HPS is excited to celebrate its 20th birthday this month! As we reflect on the differences between our 20th year and our last big celebration 5 years ago, one theme that has stood out to us is how much has …
Portal Enhancements of 2019
As HPS reflects back on 2019, we’d like to share 7 enhancements we’ve made to help our clients operate better and communicate more effectively. Here they are: 1. Mobile Employer Portal Like the member and provider portals, this enhancement allows …
Your Menu of Online Reporting Options with HPS
Deciding what reports to use in your portal is like walking into the cafeteria for a meal. There are many options, but the meal you’ll choose will be based on your appetite, budget, and dietary needs. When assessing what reports …
Grow and Manage Sales Through Portal Integration
Portals, in their most basic form, consolidate data from your administration systems into one online platform. This enables users to go online to access claims, prescriptions, EOBs, and other benefit details. However, going beyond the basics and integrating third party …
Employer Mobile Portal
Providing mobile access to your portal exponentially increases its usability. This is certainly the case for Employers, especially as they increasingly rely on tablets to conduct their everyday benefit tasks. With the HPS Mobile Portal, Employers can do more online …
Improving Portal Utilization
Portal utilization and ROI is driven by more than just the functionality; it takes intentional efforts to get your users online regularly. Thankfully, increasing portal utilization isn’t rocket science, and there are several things you can do to drive stronger …
Got Spanish?
Revised and updated on September 17, 2024. Whether you’re a US-based payer or a multinational payer, the ability to communicate with members in Spanish is a growing necessity. And since more members are interacting with payers online, it’s critical that …
Portal Consolidation: The Hows
In our last blog, we explained what an integrated portal can do to consolidate a Payer’s technology and business. While that sounds great in concept, it may seem daunting to do. In this blog, we’ll talk about how portals do …
Portal Consolidation: The Whats
In a healthcare era of mergers and acquisitions, cybersecurity issues, business consolidation, and addition of new services, Payers are managing more portals and systems than they used to. Payer websites are now littered with portal links that require users to …
Benefit Portals: 4 Reasons Employers Should be Using Them
Updated on November 29, 2023 As healthcare costs and regulations continue to grow, benefits portals are no longer a “nice to have” for employers. They’re a critical tool in managing and tracking employee benefits. While employer benefit portals have been …